At Reberio Fashion Store, we’re committed to making your shopping experience as effortless as our modern menswear collections. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you need here, our customer service team is always happy to help at [email protected].

About Our Products

What types of clothing does Reberio Fashion Store specialize in?
We specialize in premium menswear essentials including:
  • Activewear for the modern, on-the-go man
  • Classic and tailored jeans
  • Sophisticated pants for work and leisure
  • Premium shirts for every occasion
  • Versatile shorts for warmer days
  • Comfortable sweatshirts
  • Essential T-shirts and polos
Our collections are designed for the style-conscious man who values both quality and convenience.
What makes Reberio products special?
Our garments are carefully curated with attention to:
  • Premium fabrics and materials
  • Thoughtful designs that blend style and functionality
  • Versatility to mix and match for various occasions
  • Comfort without compromising on style
Each piece is selected to help you build a wardrobe that’s both stylish and effortless.
How do I know what size to order?
We provide detailed sizing charts for each product category. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit. Our customer service team can also provide specific sizing recommendations based on your measurements.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.
Why was my payment declined?
Payment declines can happen for several reasons:
  • Insufficient funds
  • Card expiration
  • Billing address doesn’t match your card information
  • International transaction restrictions
We recommend contacting your bank if you’re unsure why your payment was declined, or try using a different payment method.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
  1. Express Shipping ($12.95 USD):
    • Delivery in 10-15 business days after processing
    • Shipped via DHL or FedEx
    • Ideal when you need your items sooner
  2. Free Standard Shipping (on orders over $50):
    • Delivery in 15-25 business days after processing
    • Shipped via EMS
    • Perfect for building your wardrobe without rush
All orders are carefully prepared within 1-2 business days.
Do you ship internationally?
Yes, we ship worldwide from our headquarters in Oklahoma City, serving modern men across the globe. However, we currently cannot ship to some remote areas in Asia and other regions. During checkout, you’ll be notified if we’re unable to ship to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website. If you have any questions about your shipment, our customer service team is happy to help.
What if my package is lost or damaged?
While we carefully package all orders, sometimes issues occur during transit. If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work with the carrier to resolve the issue promptly.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your Reberio purchase. Our return policy includes:
  • Returns accepted within 15 days of delivery
  • Items must be unworn and in original condition with all tags attached
  • Simple online return process – contact us to initiate your return
  • Refunds will be issued to the original payment method
Please note that return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How do I initiate a return?
To start a return:
  1. Email [email protected] with your order number and the items you wish to return
  2. We’ll provide you with return instructions and authorization
  3. Pack the items securely in their original packaging
  4. Ship the package to the provided address
  5. Once we receive and inspect your return, we’ll process your refund
How long does it take to process a refund?
After we receive your return, please allow 3-5 business days for inspection and processing. Refunds may take additional time to appear in your account depending on your bank or payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the item you want. This ensures you receive the correct size or style as quickly as possible.

Additional Questions

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). For faster service, please include your order number in your inquiry.
Where is Reberio Fashion Store located?
Our headquarters is located at:
3201 Ruckman Road
Oklahoma City, OK 73102
United States
While we don’t have a physical retail store open to the public, we’re proud to serve customers worldwide through our online store.
Do you offer gift cards or special occasion services?
Currently, we don’t offer gift cards, but we’re considering this for future updates. For special requests or bulk orders, please contact our customer service team, and we’ll do our best to accommodate your needs.

Still have questions? We’re here to help. Email us at [email protected] and our team will be happy to assist you.

Thank you for choosing Reberio Fashion Store – where premium style meets effortless delivery.