At Reberio Fashion Store, we take pride in crafting premium menswear that meets your exacting standards. Should any item not meet your expectations, our straightforward returns process ensures the same quality experience you expect from our collections.

Eligibility

We gladly accept returns and exchanges within 15 days of delivery for most items in our collections:

  • Activewear
  • Jeans
  • Pants
  • Shirts
  • Shorts
  • Sweatshirts
  • T-Shirts & Polos
Note: For hygiene reasons, we cannot accept returns on final sale items, personalized/customized products, or any items with removed tags or signs of wear. Swimwear and undergarments must be returned with original hygiene seals intact.

Return Conditions

To qualify for return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • A copy of your order confirmation must be included

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – Order #[Your Order Number]” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Your Return: Securely package your items and include the RMA number on the outside of the package. We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Return to address:

Reberio Fashion Store – Returns
3201 Ruckman Road
Oklahoma City, OK 73102
USA

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For size exchanges:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement size in your return request
  3. We’ll ship your new item once we process the return

If your preferred size is unavailable, we’ll contact you to discuss alternatives or issue a refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Reberio Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Items for return: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify – size issue, quality concern, etc.] I would prefer: [Refund to original payment method / Exchange for size [New Size]] Please let me know if you require any additional information. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

For any questions about our returns policy, don’t hesitate to contact our Oklahoma City team. We’re committed to ensuring your complete satisfaction with every Reberio purchase.